FREQUENTLY ASKED QUESTIONS
HOW IS THE QUALITY?
Depends on if it's Filament prints or Resin prints. With Filament, due to the inherent and unique characteristics of the 3D printing, there might be minor rough edges, layer lines or slight imperfections on the prints. The model may have surface defects depending on if supports were used. I will not allow a print to pass inspection if it fails to meet my standard for the best possible print quality.
For Resin prints, all statues are printed in high-detail resin. This allows for high-resolution prints. There may be minor nicks and scratches. Each model will be post-processed and support marks will be removed as much as possible.
By placing an order, you acknowledge and accept the unique nature of 3D printing and the possibility of slight variations. If you do encounter any minor imperfections, you are aware that these are possible and acceptable.
With either Filament or Resin and being DIY kit, some light prep, fitting, sanding and or filling may still be required before priming and/or painting.
HOW LONG WILL MY ORDER TAKE?
Typically orders will be shipped between 7 - 20 days after it is placed. I have to hand clean and prep these myself, so I'm accounting for that time. It may also ship sooner if I have pre-clean models that are ready.
WHAT ABOUT REFUNDS AND REPLACEMENTS?
Visibility damaged orders will be replaced in full, free of charge. Please email us at support@trueforgecollection.com so we can send you out a new one.
What if you don't want it? You'll need to cover the shipping cost on your own. Once we receive the physical order, you will be refunded the full amount of the figure, minus shipping.